To protect account security and prevent abuse, we may temporarily restrict an account from purchasing new tickets based on suspicious activity or incomplete profile information. This won't restrict fans from signing into their Ticketmaster Account or managing existing tickets.
If your account has been restricted, and you received an email from Ticketmaster, you may be asked to complete a security check, powered by Persona, to restore your access to your account.
Persona is an industry-leading identity verification platform trusted by major companies across financial services, e-commerce, and technology. Persona uses encrypted, secure technology to confirm your identity. View more information about Persona's Privacy Policy.
How do I complete the security check?
Check your email for a message from Ticketmaster with a secure link to begin the process. Follow the steps by clicking on the secure link provided in the email — it usually takes less than two minutes.
How do I get ready for a security check?
Please be prepared to take a live photo of yourself and upload an official photo ID to complete this check. It may be easier to complete this security check on a mobile device. If you open the Persona link on multiple devices or on multiple browser tabs, your submission may not be accepted and your account will remain restricted.
What happens after I complete the security check?
Our team will review your submission and restore your account access within 5-7 business days if you pass the security check.
What if I received an email but my link expired?
If the link to your Security Check has expired, please create a new account.
What if I don’t complete the security check?
If the security check isn’t completed within the time requested, your account will be permanently restricted.
If I complete the security check, will I get access to my account?
Completing the security check does not guarantee that your account access will be restored. Our team will review your submission and communicate our decision within 5-7 business days.